Digital Delivery Policy

1. What your future membership provides

The planned offering is membership in SoDog — Next-Gen Companion Platform / Ecosystem, with Full AI voice & companion access for the purchased membership period. Delivery means enabling digital access to that service; it does not mean shipment of a device, printed book, or other physical item.

The planned options are:

• Monthly: USD $19.99/mo for a one-month period.
• 6 Months: USD $99/6 mo ($16.50/mo) for a six-month period.
• Annual: USD $179/yr ($14.92/mo) for a one-year period.

The monthly equivalents for longer plans are comparison figures rather than separate monthly installment options. The plan and total payable amount must be confirmed before a future purchase. These are platform membership plans, not separate mobile application purchases.

Free story previews and the FlipHTML5 book reader on the landing page are demonstrations. Opening them does not activate a paid membership or establish that the full companion service is currently available.

2. Immediate access after successful future payment

Immediate digital access upon successful payment is the intended delivery standard once live billing and paid service are enabled. It is conditional on a successful future subscription payment and applies to the plan confirmed in that purchase.

A plan selection, a name or email entered in the local preview, a pending transaction, or an unsuccessful payment is not successful payment and does not activate access. The current preview cannot authorize or settle a transaction and cannot produce a paid order confirmation.

The live purchase flow must provide a confirmation and explain how to reach the activated service. The exact access route and any account setup needed will be disclosed before purchase. This draft does not imply that account creation, an activation email workflow, or a paid-service sign-in already exists.

If a future payment succeeds but the access step fails, contact support as described below. An access problem should be investigated rather than treated as a reason to charge you again. No fixed launch date or unverified service-restoration deadline is promised here.

3. Access instructions and technical requirements

Digital service use requires an internet connection and a compatible device and software environment. Any specific supported browsers, device requirements, permissions for voice features, or other material limitations must be explained before a future purchase. This pre-launch policy does not promise universal device compatibility or offline access.

At live checkout, review the selected plan, contact details, and access instructions before confirming payment. Save the order reference and the confirmation so support can identify the purchase if needed. Details entered in today's local-only preview are not registered with the service and cannot be used as proof of a paid order.

Follow the access route provided in the confirmed purchase rather than an unsolicited message requesting payment credentials. Do not share passwords or sensitive payment information with support. If you are unsure whether an instruction is genuine, contact us using the details on this page.

Planned AI features have limitations and are not an emergency or professional advice service. The Terms of Service explain responsible use and the distinction between pre-launch demonstrations and future paid access.

4. What to do if paid access is missing

If a future payment is confirmed as successful but the membership is not accessible:

1. Check the purchase confirmation for the selected plan and the supplied access instructions. A pending status or an open checkout preview is not a successful order confirmation.
2. Check your internet connection and retry the access route provided in that confirmation. Do not submit another payment merely to attempt to unlock access.
3. Contact support@sodog.app or call +1 (224) 456-6188. Include the purchase email, order reference, plan, and a short description of what happens when you try to access the service.
4. If useful, provide your browser or device type and a screenshot with personal or payment information removed. Never send a full card number, security code, bank credentials, or password.

Support will use the order details to check the payment and access status and help resolve the delivery problem. If the order cannot be found, support may ask for limited additional identifying information. We do not publish an unverified support response or restoration deadline.

If access cannot be resolved or you prefer to request a refund within the guarantee period, use the Refund Policy. Attempting troubleshooting does not remove the stated 14-day money-back guarantee or any applicable statutory remedy.

5. Digital only: no physical shipping

There are no parcels, shipping carriers, tracking numbers, shipping charges, or physical delivery windows for these membership plans. No physical shipping address is needed to deliver membership access. Any billing information a future payment method requires must be explained separately at checkout.

The business address below identifies the operator and is a contact address; it is not an instruction to return a product. Subscription refund requests are handled through support, not by mailing goods.

This policy does not guarantee availability in every location. Any launch availability restrictions that affect a purchase must be disclosed before payment rather than inferred from the ability to view the landing page.

6. Refunds, cancellation, and policy updates

Subscriptions include a 14-day money-back guarantee. Contact support within 14 days after the subscription payment to request a refund. Immediate digital delivery does not by itself waive that guarantee. See the Refund & Cancellation Policy for the request process.

If a future purchase includes another scheduled payment under renewal terms you accepted, contact support before the next payment to cancel. Renewal details will be presented before purchase; these pre-launch policies do not establish automatic renewal or a current subscription.

These planned delivery practices must be checked against the live service before paid access begins and updated as needed. Nothing in this policy excludes mandatory consumer rights. The Privacy Policy explains the difference between preview information kept locally and support communications you choose to send.

7. Business and delivery support

Contact us about missing access, purchase instructions, planned membership delivery, or an order you cannot locate. Include an order reference where one exists, not sensitive card details.