Refund & Cancellation Policy

1. What the 14-day guarantee covers

Once paid membership is available, you may request your subscription payment back by contacting support within 14 days after the subscription payment. The guarantee applies to SoDog — Next-Gen Companion Platform / Ecosystem subscriptions, including the planned Monthly, 6 Months, and Annual options.

• Monthly: USD $19.99/mo for one month.
• 6 Months: USD $99/6 mo ($16.50/mo) for six months.
• Annual: USD $179/yr ($14.92/mo) for one year.

Each plan includes Full AI voice & companion access. The monthly equivalents for the longer plans describe value for comparison, not separate monthly installments. A qualifying request is for the subscription payment, not merely its displayed monthly equivalent.

The 14-day period is tied to a successful subscription payment, not a visit to the site, a plan selection, or a checkout preview. Immediate digital access after payment does not remove the stated money-back guarantee. No physical product needs to be returned.

This policy does not establish a live payment arrangement or automatic renewal. The Terms of Service explain the pre-launch status and the information that must be presented before a future purchase.

2. How to request a refund

Contact support@sodog.app or call +1 (224) 456-6188 within 14 days after your subscription payment. Clearly say that you are requesting a refund under the 14-day money-back guarantee.

1. Provide the name and email associated with the purchase, so support can locate the relevant order.
2. Include your order reference and, if available, the payment date and selected plan. If you cannot find the reference, explain that in your request rather than sending sensitive payment information.
3. Describe any access or billing problem if you would like help with it. You do not need to disclose private conversations or sensitive personal circumstances to ask for the guarantee.
4. Keep a copy of your request and any response for your records. Support may need limited additional information to identify the transaction or confirm that you are authorized to request the refund.

Do not send a full card number, card security code, bank login, bank account credentials, or password. An order reference is not a request for sensitive card details. A redacted receipt can help if support needs further order information.

3. How requests will be handled

Support will use the order details to locate the subscription payment and check whether the request falls within the 14-day guarantee. If information is missing or the transaction cannot be matched, support will explain what is needed. A request submitted within the guarantee window is assessed by when you made it, rather than being made late solely because a support reply comes afterward.

For a qualifying request, support will arrange the refund of the subscription payment and confirm the result. The refund route and any effect on access will be explained in the confirmation. Refunds must relate to a verified payment; the preview cannot generate a refundable transaction.

When a refund appears in your payment account depends on the live payment method and the institutions involved. Because the billing integration is not yet live, this policy does not promise a bank or processor posting deadline. Contact support with the order reference if you need the status of an approved refund.

After the 14-day guarantee window, you can still contact support about a billing error, missing access, or any remedy available under applicable law. This policy does not promise a separate prorated refund program or replace rights you may have in those circumstances.

4. Cancelling future subscription payments

Cancellation and a refund are different requests. Cancellation concerns a future scheduled payment; a refund concerns a payment already made. If you want both, say so clearly when contacting support.

Renewal arrangements and the next-payment information, if any, will be presented before a future purchase. No automatic renewal is established by these pre-launch policies. If you later accept a subscription arrangement with another scheduled payment, request cancellation through support before the next payment.

Include the purchase email and order reference and ask for confirmation that the cancellation has been recorded. Support will explain the access end date under the terms of that purchase. This draft does not assume that an account dashboard or self-service cancellation tool already exists.

Cancelling alone is not a refund request for a previous payment. To use the money-back guarantee, explicitly request a refund within 14 days after the payment concerned. Closing the current preview or leaving the landing page needs no cancellation because no subscription was created.

5. Missing access, duplicate charges, or unfamiliar payments

Future paid access is intended to be delivered digitally immediately after successful payment. If payment succeeded but access is missing, follow the Delivery Policy and contact support with the order reference. Do not repeatedly purchase a plan to fix an access problem.

If you believe a future payment is duplicated, incorrect, or unauthorized, contact support with the date, amount, and any available order reference. Avoid sending an unredacted financial statement or full payment credentials. You may also contact your payment provider about its own dispute or security procedures; this policy does not require you to give up those rights.

During the current pre-launch period, the landing preview cannot charge you. Report any payment you believe is associated with it so that the circumstances can be investigated rather than assuming an active SoDog subscription exists.

6. Consumer rights and launch updates

The 14-day guarantee is the stated subscription refund commitment. Nothing here limits a refund, cancellation, or other remedy required by applicable law. If a request cannot be granted, support should explain the reason and any information needed to reconsider it.

Before billing goes live, the operator must verify the refund and cancellation workflow and present applicable purchase terms. Later policy updates should not be treated as permission to retroactively remove rights attached to an earlier confirmed purchase.

Information supplied for a refund or cancellation is a separate support communication, not data held in the local checkout preview. See the Privacy Policy for contact information handling and privacy requests.

7. Business and support contact

Use these contacts to request a refund, cancel a future scheduled subscription payment, ask about a request's status, or report a payment problem. Include an order reference where one exists, not sensitive card details.